Return & Refund Policy

​Return & Refund Policy

Your Right to Return

If you buy a product online from The Bean Explorer, you have the right to cancel your purchase within 14 days of receiving your order — no questions asked.

To start a return, simply email us at hi@thebeanexplorer.com with your name and order number. You can also use any other clear statement to inform us of your decision to cancel.

We'll provide you with the return address and instructions.

• You must send the goods back within 14 days after informing us of your decision to cancel.

• We will refund you without undue delay and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we receive the returned goods or proof that you have sent them back, whichever comes first.

• Refunds are made to the original payment method, including the cost of standard delivery. Additional costs for express or premium delivery are not refundable.

• You are responsible for the return shipping costs, unless the item is defective, incorrect or otherwise covered by your statutory rights.

Please return products with all accessories and in their original packaging.

You may inspect products as you would in a physical shop. If a product has been handled or used beyond what is necessary to inspect it, a deduction for diminished value may apply.

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Exceptions & Hygiene Rules

Some products are subject to special return conditions:

• Coffee beans: Unopened coffee can be returned within the standard 14-day withdrawal period. Coffee prepared specifically to your individual requirements or clearly personalised may be excluded from the right of withdrawal.

• Flair Espresso machines: You may inspect the machine at home. If the machine has been used for brewing, a deduction for diminished value may apply.

• Food-contact accessories: Accessories such as portafilters, cups and baskets can be inspected. Certain sealed products that cannot be returned for genuine health or hygiene reasons may be excluded from withdrawal if their protective seal has been removed.

• Gift cards and digital products: Special conditions may apply. For digital content supplied immediately, the right of withdrawal may be lost if you have expressly agreed to immediate access and acknowledged the loss of that right, where required by law.

If an item arrives damaged, defective or incorrect, please contact us at hi@thebeanexplorer.com. We will arrange an appropriate solution at no additional cost to you, in accordance with your statutory rights.

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EU Legal Guarantee

All products sold to consumers are covered by the statutory 2-year legal guarantee under applicable EU consumer protection law.

If a product is defective or does not conform to the contract, you are entitled to a repair, replacement, price reduction or refund, as applicable under the law.

Any additional manufacturer's or commercial warranty is separate from, and does not limit, your statutory consumer rights.

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Return Address

Please contact hi@thebeanexplorer.com before sending your return so we can provide the correct return address and instructions.

This policy does not affect your statutory consumer rights.